Rostan Technologies: Indian IT Firm Drives Business Growth with Krayin CRM Integration

Project Snapshot

• URL: Rostantechnologies.com
• Country: India
• Industry Vertical: Information Technology
• Business Insights: Rostan Technologies is a renowned Indian IT solutions firm driving global business growth with innovative digital services.
• Platform: Krayin CRM

Merchant Story: Rostan Technologies

Rostan Technologies is an Indian IT solutions company specializing in SAP, Oracle, and Salesforce implementations for global clients.

With nine years of experience, Rostan Technologies delivers end-to-end ERP solutions from consulting to support.

The expert team at Rostan Technologies brings deep ERP and domain knowledge across supply chain, planning, finance, and analytics.

Leveraging Cloud, AI, and automation, Rostan Technologies streamlines operations, cuts costs, and drives business success.

Krayin Custom CRM Development enabled Rostan Technologies to streamline customer records, manage workflows, and track operations through a structured, centralized system.

Dynamics of Indian Information Technology Industry

The Indian Information Technology industry plays a vital role in offering globally competitive online IT solutions.

Statista estimates that India’s IT services market will generate US$28.85 Billion in revenue by 2025.

Firms across India deliver online consulting, integration, and support services for SAP, Oracle, and Salesforce platforms.

With digital transformation accelerating, Indian companies offer end-to-end ERP solutions tailored to dynamic global markets.

India’s IT workforce is skilled in cloud, automation, and analytics, powering reliable online enterprise transformation services.

The industry’s strength lies in agile methodologies, offering flexible ERP development and support through online platforms.

Indian IT firms increasingly dominate online global markets by providing efficient, customized ERP and CRM integrations.

Rostan Technologies’ Challenge: Lack of a Unified Platform to Manage IT Services & Client Operations

Rostan Technologies was facing problems in handling client work and services without a proper centralized system.

Important data was stored in different tools, leading to confusion and making teamwork and updates difficult.

Without a clear system, tracking tasks and staying in touch with clients took more time and led to mistakes.

This lack of organization reduced overall productivity and made it harder to grow and maintain service quality.

To fix these issues and improve customer experience, Rostan Technologies reached out to Webkul for a custom solution.

This case study explains how Krayin CRM helped Rostan Technologies manage work better and improve service performance.

How Webkul Helped Rostan Technologies Streamline Operations and Improve Client Service with Krayin CRM

Krayin Open Source CRM provided Rostan Technologies with a well-structured system to strengthen customer relationship management and service coordination.

By implementing Krayin, Rostan Technologies streamlined operations, reduced manual errors, and sped up key service workflows.

The integrated VoIP Module enabled the team to handle calls over broadband and efficiently manage inbound communication.

Krayin also allowed seamless tracking and updating of lead stages, offering better visibility into ongoing client interactions.

Using the ‘Quotes’ feature, Rostan Technologies ensured timely service delivery with clear pricing and predefined schedules.

With built-in email functionality, Krayin centralized customer communication and simplified lead management across teams.

Automation tools within Krayin further helped manage attributes, email templates, and Workflows with greater consistency.

Overall, Krayin CRM offered Rostan Technologies a complete view of sales activities, making task, call, and meeting tracking easier.

Result of Implementing Krayin CRM for Rostan Technologies’ Digital Solutions

Using Krayin CRM, Rostan Technologies established a centralized platform to manage client data and service operations.

The team seamlessly tracked leads, assigned tasks, and managed customer interactions from a single unified interface.

Staff accessed real-time updates, handled communication, and monitored project progress without juggling multiple tools.

This led to faster response times, fewer manual errors, and more consistent service delivery across projects.

Krayin CRM helped Rostan Technologies improve workflow visibility and focus more on client satisfaction and growth.

• Centralized client and project data management.
• Improved tracking of tasks, leads, and service delivery.
• Reduced communication gaps and manual coordination.
• Enabled faster follow-ups and updates.
• Boosted operational control with structured processes.