Cheftop: Mexican Kitchen Equipment Distributor Boosts Sales by Adopting Krayin CRM

Project Snapshot

• URL: Cheftop.com.mx
• Country: Mexico
• Industry Vertical: Distributor
• Business Insights: Cheftop is a leading Mexican kitchen equipment distributor, known for quality service and attracting 500+ monthly online visits.
• Platform: Krayin CRM

Merchant Story: Cheftop

Cheftop is a Mexican company and a trusted nationwide distributor of commercial kitchen equipment for the foodservice industry.

It delivers quality equipment and personalized service by partnering with top global brands for restaurants, hotels, bakeries, and caterers.

Founded in 2019, Cheftop offers expert consulting, competitive pricing, and timely delivery across the country.

Focused on reliability and customer satisfaction, Cheftop delivers professional kitchen solutions tailored to business needs.

Krayin Custom CRM Development helped Cheftop organize customer records, streamline kitchen equipment sales, and enhance service operations through a structured system.

Mexican Professional Kitchen Equipment Industry Dynamics

The Mexican kitchen equipment market is growing with increasing demand from restaurants, hotels, bakeries, and caterers.

Statista projects that Mexico’s food market will generate US$227.36 Billion in revenue in 2025.

Online platforms enable businesses to browse, compare, and purchase quality equipment from top global brands with personalized service.

Buyers increasingly seek durable, efficient, and branded solutions to enhance kitchen operations and customer service.

A strong digital presence allows distributors to offer nationwide access, expert consulting, and timely delivery.

The Mexican kitchen equipment industry is set to grow as online sales and service personalization drive market adoption.

Cheftop’s Challenge: Disconnected Sales, Service, and Customer Management Systems

Cheftop faced difficulties managing its expanding kitchen equipment sales and customer service operations without a unified system.

Customer records, order details, and service interactions were spread across multiple tools, causing delays and miscommunication.

Sales and support teams struggled to track inquiries, follow up effectively, or access complete customer histories.

Without an integrated system, it was harder to handle orders, service requests, and customer support smoothly.

To overcome these challenges and build a more structured workflow, Cheftop partnered with Webkul.

In this case study, we explore how Webkul’s custom CRM solution helped Cheftop centralize operations and enhance service efficiency.

How Webkul Helped Cheftop Optimize Sales Processes and Enhance Customer Service

Krayin Open Source CRM Software provided Cheftop with a centralized system to streamline customer management and service operations.

By implementing Krayin CRM, Cheftop improved kitchen equipment sales workflows, minimized delays, and enhanced overall efficiency.

The integrated VoIP Module enables the team to handle calls and incoming inquiries seamlessly within the platform.

Krayin CRM’s lead management tools offer better visibility into sales stages and customer interactions for more organized follow-ups.

The ‘Quotes’ feature allows Cheftop to send accurate pricing proposals and manage order timelines with ease.

Built-in email tools help consolidate client communication, ensuring all conversations with leads are tracked in one place.

The platform also includes automation tools to manage attributes, email templates, and Workflow in Krayin CRM.

With full visibility into sales activities, Krayin CRM helps Cheftop manage tasks, calls, and meetings more effectively.

Impact of Krayin CRM Integration on Cheftop’s Kitchen Equipment Sales and Service Operations

With Krayin CRM, Cheftop implemented a unified system to manage sales, customer data, and service interactions more effectively.

The team could easily track inquiries, send quotes, and manage client communications from a single interface.

Real-time access to customer records and sales activities helped staff follow up faster and reduce operational delays.

This improved customer response times, reduced errors, and streamlined the overall sales and support process.

The CRM enabled smoother workflows and allowed Cheftop to focus more on delivering service excellence and driving growth.

• Centralized sales, customer, and service data.
• Improved tracking of leads and order timelines.
• Enhanced efficiency with structured processes.
• Faster communication and quote management.
• Minimized delays and manual errors.