Metamorphosis: UK Health Tech Firm Utilizes Open Source CRM

Project Snapshot

• URL: Metamorphosis.care
• Country: United Kingdom
• Industry Vertical: Health Tech
• Business Insights: Metamorphosis, a UK health tech firm, delivers actionable posture and body data to clinics & wellness centers.
• Platform: Krayin CRM

Merchant Story: Metamorphosis

Metamorphosis, based in the UK, is a health tech company specializing in AI-powered posture and body assessments.

Created to make health data easy to understand, the company gives quick, non-invasive insights to clinics, schools, and wellness centers.

Metamorphosis turns measurements into clear visual reports that help patients and professionals make smart wellness decisions.

Committed to clarity and empowerment, the team emphasizes user-friendly technology, accuracy, and actionable insights.

Krayin Custom CRM Development helped Metamorphosis streamline patient communication, care workflows, and health data management.

Metamorphosis’ Challenge: No Unified System to Manage Patient Communication and Care Workflows

Metamorphosis faced challenges in managing patient communication and care processes without a central system.

Patient information, appointment details, and health records were spread across multiple tools, leading to delays and confusion.

Keeping track of care progress and responding promptly to patient needs was difficult, affecting service quality.

Without a unified system, coordinating workflows and scaling operations smoothly was a major challenge.

To address these issues, Metamorphosis reached out to Webkul for a custom CRM solution.

This case study highlights how Krayin CRM centralized operations and improved patient management at Metamorphosis.

How Webkul Helped Metamorphosis Streamline Patient Management and Care Workflows Seamlessly

Krayin Open Source CRM software helped Metamorphosis by providing a centralized system to improve patient management and care workflows.

With Krayin CRM, Metamorphosis streamlined operations, reduced delays, and enhanced overall service efficiency.

The integration of the VoIP Module allows staff to handle calls over broadband and manage patient communication more effectively.

It also helps teams track and manage patient interactions, improving visibility across ongoing care processes.

Krayin CRM’s ‘Quotes’ feature enables Metamorphosis to send service proposals with clear pricing and schedules for better planning.

Built-in email features provide unified access to patient communications and workflow updates.

The solution includes automation tools for managing attributes, email templates, and Workflow in Krayin CRM efficiently.

Krayin CRM offers a complete overview of care activities, helping teams manage tasks, meetings, and follow-ups with ease.

Results of Krayin CRM Implementation on Metamorphosis’ Patient and Care Management

With Krayin CRM, Metamorphosis established a centralized system to manage patient communication and care processes more effectively.

The team could organize patient interactions, monitor care tasks, and handle health records all from a single platform.

Care coordinators accessed live updates, recorded interactions, and collaborated with patients without switching between tools.

This reduced delays, minimized confusion, and enhanced the overall patient experience.

The CRM streamlined workflows, enabling the team to focus on delivering quality care and improving operational efficiency.

• Improved tracking of patient records and care tasks.
• Reduced delays and miscommunication among teams.
• Greater efficiency with centralized workflows.
• Consolidated patient data in one system.
• Faster patient updates and follow-ups.