VIDIPHA: Vietnamese Pharma Company Utilizes Krayin CRM

Project Snapshot

• URL: Vidipha.com.vn
• Country: Vietnam
• Industry Vertical: Pharmaceuticals
• Business Insights: VIDIPHA, a Vietnamese pharmaceuticals company, attracts 17,000+ monthly online visits.
• Platform: Krayin CRM

Merchant Story: VIDIPHA

VIDIPHA is a Vietnam-based pharmaceutical company producing a wide range of medicines and healthcare products.

The company focuses on manufacturing antibiotics, vitamins, and treatment drugs for hospitals and pharmacies.

Its product range includes anti-inflammatory medicines, pain relief drugs, respiratory treatments, and healthcare supplements.

With a strong distribution network, VIDIPHA supplies products across hospitals, pharmacies, and healthcare partners nationwide.

Krayin Custom CRM Development helped VIDIPHA streamline customer and distributor management workflows.

Healthcare CRM improved client tracking, communication, and operational coordination for VIDIPHA.

VIDIPHA‘s Challenge: Managing Customer, Distributor & Sales Data Efficiently

VIDIPHA faced challenges in handling customer, distributor, and sales operations without a centralized system.

Client records, order details, and communication data were spread across different systems, making coordination and tracking difficult.

This lack of integration slowed down workflows, reduced efficiency, and made it harder to manage distributor relationships.

Operational processes became time-consuming and less organized as the business scaled across healthcare networks.

To address these challenges and improve efficiency, VIDIPHA partnered with Webkul.

How Webkul Helped VIDIPHA Improve Sales Management & Distributor Coordination

Krayin Open Source CRM gave VIDIPHA a centralized system for managing customers, distributors, and sales data.

By using Krayin, the company improved sales workflows, reduced manual errors, and handled client data more efficiently.

The integrated VoIP Module helps staff manage calls easily, improving communication with distributors and partners.

It also helps teams track interactions, follow-ups, and sales stages, giving better visibility into operations.

Krayin CRM’s ‘Quotes’ feature enables VIDIPHA to share product details, pricing, and order information in a structured way.

With built-in email tools, VIDIPHA gained centralized access to client communication and order updates.

The platform also includes automation tools to manage customer data, email templates, and Workflows in Krayin CRM.

With a complete view of sales and distributor activities, Krayin CRM helps the company manage follow-ups, orders, and coordination efficiently.

Result of Implementing Krayin CRM for VIDIPHA

With Krayin CRM, VIDIPHA centralized customer, distributor, and sales data into one system.

Teams could easily track client interactions, manage orders, and handle daily operations without relying on multiple systems.

The platform provided real-time access to sales workflows, improved coordination, and reduced manual effort.

This helped the company operate more efficiently, reduce errors, and manage healthcare distribution processes smoothly.

Krayin CRM brought sales and customer management together, creating a more connected and organized system.

• Streamlined sales and distributor management
• Better team coordination and visibility
• Fewer delays and communication gaps
• Centralized customer and order access
• Faster follow-ups and order tracking