Top 9 CRM Platforms for Growing Online Stores

In today’s fast moving online market, building strong customer relationships is key to lasting success. That’s where the Top 9 CRM Platforms come in. 

These tools are designed to help growing online stores manage leads, automate follow ups, and boost repeat sales with ease. From email tracking to sales forecasting.

The Top 9 CRM Platforms for Growing Online Stores listed below are trusted, proven, and ready to support your next phase of growth.

Here Are the CRM Tools for Growing Online Stores

1. Nutshell CRM

Nutshell is a flexible CRM built to simplify sales and marketing for B2B CRM. It offers custom dashboards, easy task tracking, and real-time reports to help you stay on top of leads.

Features

1. Custom Dashboards: Personalize views for different teams.
2.  Real Time Reporting: Get clear insights into sales performance.
3. Sales Automation: Automate repetitive tasks to save time easily.
4. Customer Support: Friendly, fast help via chat and email.

Perfect for:

Small to mid sized B2B teams that want an easy to use, all in one tool to manage sales, track leads, and boost productivity without the tech hassle.

2. Klaviyo 

Klaviyo is a smart marketing platform made for B2C CRM eCommerce brands. It helps you send automated emails and SMS, track customer behavior, and create targeted campaigns that drive sales.

Features

1. Email Marketing Automation: Set up flows like welcome, cart recovery, and post purchase emails.
2. SMS Marketing: Send personalized texts alongside emails for better reach.
3. Revenue Tracking: Measure how much money each campaign or flow generates.
4. Reports & Analytics: Get clear performance reports to guide your marketing.

Perfect for:

B2C eCommerce brands that want to grow faster with personalized email and SMS marketing. It’s ideal for online stores looking to boost repeat sales, automate campaigns, and track customer behavior.

3. Krayin CRM

Krayin CRM is a simple and flexible Open Source CRM (Customer Relationship Management)  built for small and medium businesses. 

It helps you manage leads, track deals, and improve customer relationships with ease. With features like lead capture, custom pipelines, user roles, and activity tracking, Krayin CRM keeps your sales process organized. 

Features

1. Lead Management: Easily capture, track, and organize leads.
2. Contact Management: Store and manage customer details in one place.
3. Custom Pipelines: Set up stages that match your unique sales process.
4. User Roles & Permissions: Control who can access or edit what.
5. Open Source: Fully customizable and developer friendly.
6. Workflow Automation: Save time with automated tasks and actions.

Perfect for:

Mid sized businesses looking for a flexible, open source CRM and to customize workflows without high costs. It’s ideal for teams that want full control, easy setup, and scalable features as they grow.

4. Monday CRM

Monday CRM, built on a flexible Work OS, is a sales focused Customer Relationship Management software tool for managing leads, deals, contacts, and activities without coding.

Features

1. Automation: Set up automatic task assignments, reminders, and status updates.
2. Custom Workflows: Set up your steps and stages without coding.
3. Email Integration: Connect with Gmail or Outlook to send and receive emails directly.
4. Third Party Integrations: Works with tools like Slack, Zoom, and Google.

Perfect for:

Small to medium-sized teams that want an easy to use, flexible, and visual CRM to manage sales, leads, and customer tasks in one place.

5. Pipedrive CRM

Pipedrive is a CRM designed to help sales teams manage leads, track deals, and close more sales. Additionally, it provides a visual sales pipeline, smart reminders, and reporting tools that simplify the sales process.

Features

1. AI Automation: Get smart suggestions from AI automation to help close and renew deals faster.
2. Real Time Insights: See live data and reports to make better decisions.
3. Custom Sales Process: Adjust the CRM to match sales style and workflow.
4. Privacy & Security: Role based access and data protection features.

Perfect for:

Mid sized sales teams that want a simple, visual way to manage deals and boost conversions. It’s ideal for businesses focused on sales pipelines and automation.

6. Agile CRM

Agile CRM is a simple in one tool that brings sales, marketing, and support together. It’s budget friendly and easy to use, making it a great pick for small businesses that want everything in one place to grow faster.

Features

1. All in One Platform: Combines sales, marketing, and support automation in one place.
2. Web Engagement Tools: Use pop ups, web forms, and live chat to connect with visitors.
3. Social Media Integration: Monitor, post, and engage with customers across platforms.
4. Email Tracking & Campaigns: Run targeted email campaigns and track performance in real time.

Perfect for:

Small to mid sized businesses that want an affordable. It’s great for teams looking to streamline their workflows without juggling multiple tools.

7. Keap CRM

Keap, formerly known as Infusionsoft, is a CRM platform designed specifically for small businesses. It combines CRM, sales automation, and marketing tools into one streamlined system. 

Features 

1. Scheduling & Invoicing: Book appointments and send invoices in one place.
2. E commerce Tools: Built in shopping cart and payment processing.
3. Custom Campaign Builder: Create targeted, personalized marketing campaigns.
4. Lead Scoring & Segmentation: Reach the right people at the right time.

Perfect for:

Small businesses and Service based entrepreneurs who want to automate their sales and marketing, manage leads efficiently, and simplify payments. 

8. SugarCRM 

SugarCRM is a flexible platform built for growing B2B businesses. It combines sales, marketing, and support tools with smart AI Powered, helping teams build stronger relationships and scale efficiently.

Features

1. Marketing Automation: Create and track campaigns across channels.
2. AI Powered Insights: Get predictive analytics and sales forecasting.
3. 360° Customer View: Access all customer data in one place.
4. Mobile Access: Use CRM tools on the go with the mobile app.

Perfect for

B2B CRM companies and mid to large businesses that need a flexible, customizable CRM to manage sales, marketing, and customer service. It’s ideal for teams looking to automate workflows, AI driven insights.

9. ClickUp CRM

ClickUp is a productivity platform built for teams of any size. It brings together task management, docs, calendars, goals, and automation in one easy to use workspace. 

Whether you’re in marketing, product, or support, ClickUp helps you stay organized, work faster, and collaborate in real time.

Features

1. Built in Email: Send, receive, and track emails directly inside ClickUp.
2. Team Collaboration: Chat, comment, and share updates within tasks.
3. Docs & Knowledge Sharing: Store sales scripts, client info, and notes in one spot.
4. Lead Forms: Collect leads from your website and assign them automatically.

Perfect for:

Startups, Small businesses, and growing teams that want more than lead tracking. It’s great for teams that want to handle deals, workflows, and team coordination without juggling separate tools.

Quick Tips for Choosing the Right CRM

• Set Clear Goals: Know whether you need help with leads, marketing, or analytics.
• Start with Free Plans: Try CRMs like Krayin, Klaviyo, or Keap before upgrading.
• Check Integrations: Make sure it works with your store, email, and support tools.
• Keep It Simple: Choose an easy to use platform, especially for small teams.
• Try Before You Buy: Use free trials to test features and workflows.

Conclusion

Choosing the right customer relationship management solution can transform how your online store grows and connects with customers.

These top performing CRM tools offer everything from sales automation and lead tracking to email marketing, eCommerce integration, and real-time team collaboration. 

Whether you’re a small business or scaling fast, the right CRM software helps you streamline workflows, boost conversions, and deliver better customer experiences.

Need Support

Please comment below if you have any questions. Hope it will be helpful for you, or if you have any issues, feel free to raise a ticket at our Support Portal.