Industry
Technology
Use Case
Digital Services
Country
New York
ThinkCyber is a US based digital agency delivering high-quality digital solutions globally at competitive prices.
They offer Digital Marketing, web and eCommerce development, design, strategy, and app development to major international clients.
Renowned for its cutting-edge cybersecurity solutions, ThinkCyber excels in offering AI-driven threat detection, robust endpoint security, and custom cybersecurity strategies.
ThinkCyber uses cutting-edge technology and expertise to help businesses stay secure and resilient in the ever-changing digital world.
Krayin Custom CRM Development streamlined ThinkCyber’s operations with a structured system for managing customer records, leads, and workflows.
Overview of US Digital Services Industry
The US Digital Services Industry is rapidly growing, driven by advancements in cloud computing, data analytics, and Artificial Intelligence.
According to IBISWorld market research, the US Web Design Services market reached approximately US$42.20 Billion in 2023.
AI advancements are enhancing personalized customer experiences and meeting the growing demand for smooth digital interactions.
The shift towards remote and flexible work is also pushing companies to invest in digital tools for collaboration, cybersecurity, and communication.
As industries become saturated, businesses are focusing on unique digital offerings and data-driven decisions to stand out.
This dynamic landscape is driving growth in the US Digital Services Industry enhancing customer engagement through digital transformation.
Challenges Faced by ThinkCyber
ThinkCyber encountered substantial difficulties in managing digital solutions and user records due to the absence of a centralized system.
Customer data was dispersed across multiple spreadsheets and databases, leading to inconsistencies and limited accessibility.
The disorganization made it difficult to assess creditworthiness, causing delays and more errors in delivering digital solutions.
As a result, efficiency dropped, slowing the company’s growth and ability to meet market demands.
To resolve this issue and enhance the client experience they contacted Webkul through the UVdesk ticketing support system.
This case study explores how ThinkCyber leveraged a powerful open-source CRM solution to overcome its business challenges.
Solution
Krayin Open Source CRM Software
Krayin Open Source CRM Software enhanced ThinkCyber’s efficiency by streamlining their processes and strengthening customer relationships.
The image below displays ThinkCyber dashboard in Krayin CRM.
Implementing Krayin Open Source CRM Software has significantly enhanced ThinkCyber’s digital operations, minimizing errors and accelerating workflows.
The integration of the VoIP Module within Krayin CRM enables seamless communication via broadband Internet and allows users to efficiently manage inbound calls.
Additionally, it facilitates lead creation and tracking, ensuring that leads are properly updated and nurtured throughout the sales process.
Krayin Open Source CRM Software provides a ‘Quotes’ feature to monitor the prompt delivery of products and services at predetermined prices and schedules.
The email service in Krayin CRM offers centralized access to all information and email communications with potential customers.
It also provides robust automation settings, allowing users to manage their attributes, email templates, and Workflows in Krayin CRM.
Krayin CRM offers a detailed view of a prospect’s sales activities by efficiently managing tasks, calls, and meetings.
Final Words
Webkul assisted ThinkCyber in integrating Krayin Open Source CRM Software to enhance its digital agency solutions.
The integration introduced tools such as automated messaging and VoIP for improved communication.
Implementing this efficient CRM software strengthened customer relationships, boosting satisfaction and growth for ThinkCyber.
