FieldBlaze: Indian Field Force Management Company enhances their CRM Capability

FieldBlaze is a full field force management software. It offers GPS employee tracking and sales tracking location-based attendance, geo-verified client visits, and many more.

It provides a field sales management toolkit. It lets you connect to your field forces through live tracking, monitoring, and reporting.

It is a user-friendly app that tracks tasks effectively, generates real-time reports, and helps streamline field operations.

FieldBlaze has features such as Order Management, Target Management, Expenses Management, and Location Tracking. It also has Inventory Management, Analytical Reports, and Attendance tracking.

Custom CRM Development services helped them streamline customer relationship management to grow their business.

Field Force Management Software in India

Field force management software is crucial for optimizing operations involving remote teams, such as sales representatives, delivery personnel, and more.

The field force management software market in India has seen significant growth in the last few years. 

According to the Future Market Insight report, the Indian IT services market which includes field force management solutions, was valued at approximately $13.4 billion in 2023.

Reports suggest that the field force management software segment is growing. Its growth rate is 16% per year (CAGR) in India.

India’s diverse geography creates complexities in managing field operations. So it helps in optimizing routes, scheduling tasks, and managing resources effectively across different locations.

Field force management software development in India is valuable because it optimizes resource use.

Bangalore, Hyderabad, Noida, and Pune are leading this development. Over 60% of field force management software companies are in these cities.

Challenges Faced by FieldBlaze

FieldBlaze had trouble managing leads, contacts, and potential clients which led to missed opportunities or inefficient follow-ups.

They did not have a proper customer management tool to track their clients more efficiently.

They did not have a proper pipeline management system to visualize and manage the sales pipeline, from initial connection to closing opportunities.

To address these issues and enhance the client experience, they contacted Webkul through UVdesk ticket support.

In this case study, we’ll look at how Webkul used its powerful solutions to address FieldBlaze’s business challenges.

Solution :

Krayin Open Source CRM Software

Krayin, Open Source CRM Software helped FieldBlaze with a wide range of flexibility and centralized data for all their customer interactions, communications, and sales activities.

The following image shows the login page for Krayin CRM.

Now, they can easily create leads and track the leads for their interested customers and can also update the stages of leads whenever required.

With the help of CRM quotes, they can send quotes for delivering customers’ requested products in a specified time frame at a predefined price.

It also empowers with automation settings. It lets to manage all the CRM automation-related settings like CRM attributes, CRM email templates, and CRM workflows.

Now, they can access comprehensive CRM information on the sender and associated project in the mailbox at the touch of a button.

Integrating the VoIP module in Krayin CRM Software helps the user to call over a broadband Internet connection and the users can perform Inbound routes.

End Note

Finally, Webkul FieldBlaze by integrate it with Kryin CRM Software to resolve their client relationship management issues and communication difficulties.

Using this Krayin CRM software they get efficient communication with the clients because it provides tools like email integration and automation messaging.

By improving the customer relationship management system this field force management software will easily manage potential clients and achieve targets.

This powerful CRM Software enhances efficiency, improves customer relationships and customer satisfaction, and ultimately increases the growth of the field force management software business.