Remote PC Solutions: Colombian Tech Firm Boosts Efficiency via Open Source CRM

Project Snapshot

• URL: RemotePCSolutions.com
• Country: Colombia
• Industry Vertical: Information Technology
• Business Insights: Remote PC Solutions is a Colombian IT firm specializing in custom software and web solutions.
• Platform: Krayin CRM

Merchant Story: Remote PC Solutions

Remote PC Solutions is a Colombia-based IT company specializing in custom software development, web applications, & mobile solutions.

It provides complete services including software design, development, SEO, and enterprise solutions like ERP, CRM, CMS, and BPM.

With over 15 years of experience, the team delivers strong, scalable, and tailored solutions for different industries.

Remote PC Solutions uses modern technology and a client-focused approach to streamline operations and drive digital growth.

Krayin Custom CRM Development helped Remote PC Solutions improve client communication, monitor project workflows, and handle service requests within a centralized platform.

Remote PC Solutions’ Challenge: Absence of a Unified System to Manage Client Projects and Communication

Remote PC Solutions struggled to manage client communication and project workflows without a centralized system.

Information such as client details, project updates, and service requests was scattered across different tools, leading to delays and confusion.

Monitoring project progress and addressing client needs promptly became challenging, affecting delivery timelines and satisfaction levels.

The lack of an integrated platform also made scaling and handling multiple projects more complex.

To resolve these issues and streamline processes, Remote PC Solutions partnered with Webkul for a custom CRM solution.

This case study highlights how Webkul’s Krayin CRM unified their operations and enhanced workflow efficiency.

How Webkul Enabled Remote PC Solutions to Simplify Client Management and Optimize Project Workflows

Krayin Open Source CRM provided Remote PC Solutions with a centralized system to improve client and project management.

With Krayin, the company streamlined workflows, minimized delays, and improved overall service delivery.

The integrated VoIP Module allowed teams to make broadband calls and manage client communication more effectively.

It also enabled them to create, track, and manage lead stages, ensuring better visibility of client interactions.

Krayin CRM’s Quotes feature helped send service proposals with clear pricing and schedules for efficient planning.

Built-in email tools ensured unified access to communications and project updates in one place.

Automation features simplified the management of attributes, email templates, and Workflows, saving time and effort.

With a complete view of project activities, Remote PC Solutions could handle tasks, meetings, and follow-ups seamlessly.

The Krayin CRM Multi-Tenant SaaS extension lets superadmins provide domain-specific CRM dashboards for multiple tenants

Results of Krayin CRM Implementation on Remote PC Solutions’ Project and Client Management

By implementing Krayin CRM, Remote PC Solutions managed client communications and project activities more effectively.

The team efficiently organized leads, monitored tasks, and handled service requests all within a single platform.

Project managers could access real-time updates, record interactions, and coordinate with clients effortlessly.

This strategy reduced delays, minimized miscommunications, and enhanced overall project delivery and client satisfaction.

The CRM optimized workflows, enabling the team to focus on high-quality service and business growth.

• Improved efficiency via centralized workflows.
• Centralized client information management.
• Minimized delays and miscommunications.
• Tracked project progress and requests.
• Accelerated updates and follow-ups.