Industry
Technology
Use Case
Digital Services
Country
France
Etayage is a France-based provider of customized digital solutions, innovative products, and strategic leadership to drive business growth and efficiency.
It empowers businesses by delivering comprehensive, tailored digital solutions that drive success.
Etayage, with expertise in Bootstrap, Development, and Support Services, offers a holistic approach to digital transformation.
The company enhances productivity with Nextcloud and Nutshell while providing strategic leadership through their Part-time CTO services.
This approach ensures operational excellence and drives sustained growth and innovation across all areas of your business.
Krayin Custom CRM Development optimized Etayage’s operations by implementing an organized system for handling customer records, leads, and workflows.
Overview of European Digital Solutions Market
The European Digital Solutions market is rapidly expanding, driven by the integration of cloud computing, AI, and IoT technologies.
According to Statista, the European cloud computing market is forecasted to reach 129 Billion Euros by the end of 2024.
Organizations are prioritizing digital transformation to optimize operations, enhance customer experiences, and stay competitive.
Key dynamics include growing demand for remote work solutions, expanding digital commerce, and increased focus on cybersecurity.
Businesses are increasingly investing in digital infrastructure to adapt to Europe’s evolving technological landscape.
Challenges Encountered by Etayage
Etayage faced significant challenges in managing digital solutions and user records due to the lack of a centralized system.
Spreadsheets and databases scattered customer data, causing inconsistencies and limiting access.
This disorder slowed processing, leading to delays and more mistakes in delivering digital solutions.
Consequently, efficiency declined, hampering the company’s growth and capacity to meet market demands.
To address this problem and improve the client experience, they reached out to Webkul via the UVdesk ticketing support system.
This case study examines how Etayage utilized a robust open-source CRM solution to tackle its business challenges.
Solution
Krayin Open Source CRM Software
Krayin Open Source CRM Software boosted Etayage’s efficiency by optimizing processes and improving customer relationships.
The image below displays Etayage’s dashboard in Krayin CRM.
The implementation of Krayin Open Source CRM Software has greatly improved Etayage’s digital operations, reducing errors and speeding up workflows.
The integration of the VoIP Module in Krayin CRM enables smooth communication over broadband Internet and allows users to manage inbound calls efficiently.
Also, Krayin CRM WhatsApp Integration can be done to generate automatic leads whenever a user connects to the store owner on their WhatsApp number.
It also streamlines lead creation and tracking, ensuring leads are accurately updated and nurtured throughout the sales process.
Krayin Open Source CRM Software includes a ‘Quotes’ feature to track the timely delivery of products and services at set prices and schedules.
The email service in Krayin CRM provides centralized access to all information and email interactions with potential customers.
It also offers powerful automation settings, enabling users to manage attributes, email templates, and Workflows in Krayin CRM.
Krayin CRM provides an in-depth view of a prospect’s sales activities by effectively managing tasks, calls, and meetings.
Concluding Notes
Webkul helped Etayage integrate Krayin Open Source CRM Software to advance its digital solutions business.
The integration brought in tools like automated messaging and VoIP to enhance communication.
Adopting this effective CRM software improved customer relationships, increasing satisfaction and growth for Etayage.
Krayin Open Source is fully scalable, and if you need expert customization, you can Hire Laravel Developers from Webkul.
