Integrating Voice Assistant into your CRM

Customer relationship management with Voice Assistant enables a feature that recognizes your voice and returns relevant information to the user.

From sending email templates to searching customer records, voice technology makes everything faster and easier. Today, voice assistants are already being used in smart devices.

Now, this same technology is improving the way businesses work, especially in CRM systems.

In this article, we’ll look at how adding a voice assistant to your CRM can improve the way you work.

What is Voice Assistant technology?

A voice assistant is a smart tool that listens to your voice and performs actions, like sending messages or searching for information.

It works on the three technologies: 

• Voice recognition: Converts your voice into digital text or commands.
• Artificial intelligence: Understands what you say and figures out what to do.
• Machine learning: Learns from past actions to give better results over time.

Benefits of Using a Voice Assistant with CRM 

Using the voice assistant in your CRM system allows you to manage tasks faster, reduce manual work, and stay more connected with your customers. 

Here are some of the top benefits:

• Hands Free Communication: Speak to call, message, or update records, no typing needed.
• Boost Sales Productivity: Voice assistants take care of notes and reminders so your team can focus on selling.
• Save Time on Daily Tasks: Voice commands help you work faster and save time every day.
• Fast Customer Support: A voice enabled CRM gives quick help on calls, so support is faster and smoother.
• More Efficiency: Voice assistants handle reminders and meetings, cutting manual work and boosting output.
• Quick Data Search: Find contacts or records easily with voice search.

Voice Assistant Statistics

Today, voice assistants are part of daily life. Their reach keeps growing across homes, phones, cars, and workplaces.

According to the latest research on Voice Statistics: 

• Amazon Alexa is the top voice assistant, with the largest share in the U.S.
• There are about 8.4 billion voice assistant devices in use worldwide.
• Around 44% of U.S. internet users use voice assistants.
• People make about 1 billion voice searches each month.
• About 27% of people use voice search on mobile.
• 65% of U.S. adults aged 25–49 use voice assistants every day.
• Smart speakers are now in about 35% of U.S. homes.

Impact of Voice Assistants on Industries

Moreover, voice assistants are helping businesses across many industries:

Retail and eCommerce

Likewise, people use voice to shop for clothes, groceries, and electronics. In the US, voice shopping may reach $120 billion by 2025. It makes online buying faster and easier.

Healthcare

In the healthcare industry, voice assistance will be used to collect patient information. Doctors can take notes instead of typing, saving time and improving accuracy in patient records.

Banking and Finance

As a result, with the rise of mobile banking, more customers now use voice assistants to check account details, pay bills, and transfer money.

Banks like Bank of America and PayPal already offer voice tools for checking balances, sending funds, and managing payments.

Popular Voice Assistants 

These are popular voice assistants currently on the market, but some of them have become so widely used. You must have heard about them in one way or another. 

• Google Assistance
• Apple Siri
• Amazon Alexa
• Microsoft Cortana 
• Samsung Bixby

How Krayin CRM helps your business using voice Assistants? 

Krayin CRM is helping you to empower your sales and support team to take business communication to the next level. 

Furthermore, with Krayin CRM, you can start your Voice Assistant application from scratch. We are experts in developing custom CRM for many clients. Our team of business strategists and engineers will work with you to boost your CRM productivity with the Krayin CRM.

Conclusion

Adding a voice assistant to your open source Krayin ERP makes work faster and easier. Your team can save time, stay organized, and respond quickly. With voice commands, you can call, message, or search customer data without typing.

Krayin CRM supports voice integration so you can manage tasks hands free. Voice enabled CRMs are becoming essential for digital businesses. Start using voice technology today to make your service smarter and more efficient.

Finally, thank you for reading this blog.

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Please comment below if you have any questions. Hope it will be helpful for you, or if you have any issues, feel free to raise a ticket at our Support Portal