Integrating Voice Assistant into your CRM

Customer relationship management with voice recognition enables the feature that recognizes your voice and returns relevant information to the user. In this article, we will discuss the integration of voice assistants into your CRM. 

In today’s era, we can see that voice assistance is integrated with many devices like Google assistance, Amazon Alexa and Microsoft Cortana to perform the task automatically. 

Integrating Voice Assistance into your CRM

What is Voice Assistant technology and how does it work?

A Voice assistant is a digital application that is used to convert your voice into text or action which you would like to perform. 

It works on the three technologies: 

Voice Recognition

Voice assistance is the process of taking the human voice in the form of an analog signal and converting them into digital signals.

Artificial intelligence

Using machine language, the software can simulate and imitate human intelligence. 

Machine learning

Machine learning can be helpful in voice recognition. Using the neural networks solution system can recognize the voice, image, and character.  

Benefits of Voice Assistant over CRM 

Using the voice assistant in your CRM system, you can perform automatic calls, write and send emails, do workflow automation, do data entry, and many more. 

Here are a few benefits of using voice assistance in CRM. 

Integrating Voice Assistance into your CRM

Voice Assistant Statics

In the latest stats, we will show you how voice search is a part of daily life. Millions of users are using this technology for their day-to-day business. 

According to the latest research on Voice Statistics: 

Impact of Voice Assistants on Industries

We will discuss here the impact of voice assistants on the industries:

Retail and eCommerce

In the US, Voice shopping is expected to reach $40 billion by the end of 2022. Many customers are satisfied with the Voice assistance, they are using Google Assistance and Alexa while buying groceries, clothing, and electronic devices online.


In the healthcare industry, voice assistance will be used to collect patient information. Healthcare brands are using voice assistance technology to deliver better patient experiences and provide them with better healthcare assistance.  

Banking and Finance

With the increase in mobile banking customers are using voice assistance for getting account information, paying bills, transferring funds, etc. 

For instance, Bank of America has created a custom voice assistant called Erica, Paypal is using Siri, and similar other banks are using Amazon’s Alexa.

Popular Voice Assistants: 

These are popular voice assistants currently in the market, but some of them have become so widely used. You must have heard about them in one way or another. 

Let’s take a closer look at the below Voice recognition applications

Future of Voice Assistants 

As per the latest market research, voice recognition technology is expected to increase by 16.8% between 2021 and 2026. 

In the coming years, we can say that the use of AI and voice recognition will be in demand. It would also be integrated with smart devices to enhance productivity and performance.

How Krayin CRM helps your business using voice Assistants? 

Our Krayin CRM is also helping you to empower your sales and support team to take business communication to the next level. 

With Krayin CRM, you can start your Voice Assistant application from scratch. We are expertise in developing custom CRM for many clients. Our team of business strategists and engineers will work with you to boost your CRM productivity. With the Krayin CRM.

Winding up:

If you are seeking to integrate voice assistance with your CRM. You are free to contact us via email at [email protected] or raise a ticket from our ticketing system.

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