Increase business growth with WhatsApp CRM integration and make customer communication faster and easier.
By connecting WhatsApp with your CRM System, you can manage chats, send updates, and track customer details all in one place. This helps improve customer service, build stronger relationships, and save time.
WhatsApp CRM integration is a smart way to support your business growth and stay ahead in today’s competitive market.
What is WhatsApp CRM Integration?
WhatsApp CRM enables you to send WhatsApp messages directly to your clients and prospects from your CRM system.
The integration enables two way communication with your clients, allowing you to exchange many sorts of multimedia assets with them to address their issues and resolve queries.
It reduces your client’s average handling time and allows them to operate more efficiently, resulting in greater customer service, increased client retention, and, ultimately, business growth.
What does WhatsApp CRM Integration do?
WhatsApp with CRM creates a bridge for data to flow between them. The point of this integration is to store accurate data for your business.
Through WhatsApp CRM software, we got a better understanding of our company and customers. Using CRM with WhatsApp, you create leads and prospects.
WhatsApp CRM provides a one stop for managing a team’s conversion and recent communication between you and your clients.
WhatsApp CRM performance reporting lets you see how your team is performing as a whole. This is extremely beneficial for teams that create products, as it keeps track of their progress and performance over time.
WhatsApp Business Accounts are divided into two types: WhatsApp Business App and WhatsApp Business API. WhatsApp Business App is aimed at small businesses, while WhatsApp Business API is aimed at enterprises.
What is the Cloud API of WhatsApp?
WhatsApp Cloud API is the cloud version of WhatsApp Business API, allowing businesses and developers to build on top of WhatsApp to tailor their experiences and quickly respond to clients.
It’s quick and simple to use as businesses acquire explicit permission from Facebook for the WhatsApp Cloud API.
Use case of the Cloud API of WhatsApp for Business
The Cloud API allows you to build WhatsApp Business APIs without having to spend extra money on hosting your servers and focus on growing your business messaging more effectively!
The Cloud API is capable of sending and receiving up to 80 messages per second.
Below are some use cases of the Cloud API of WhatsApp
- Same platform client support: Even when no representatives are available, you may instantly answer client inquiries directly from WhatsApp.
- Marketing to larger audience: WhatsApp Business API is the ideal solution for small and large firms due to the app’s large user base, which allows you to reach the majority of people on their phones. As a result, they are not required to download a third party program that they do not trust.
- Management via many channels: WhatsApp Business API is intended to be used in conjunction with a BSP that provides a front end interface for managing the API. The majority of BSPs have a dashboard that allows you to monitor and manage CRM activities across many communication channels.
- Easy payment on App: You can also use the WhatsApp API to allow transactions to take place exactly where your clients select their products. When it’s time to convert, a competent WhatsApp chatbot will engage users with offers and send the payment link.
How to Integrate CRM with WhatsApp?
Using a CRM and WhatsApp system is easy; all you need is a WhatsApp account linked to your CRM, and whatever communication you get on WhatsApp is routed to the CRM’s sales pipeline.
So, you can begin conversing with clients by addressing their needs. Most CRM systems also include a sales bot to ensure automated responses to your clients on WhatsApp.
Including a WhatsApp icon widget on your website is one of the smartest ways to enhance your business. By just tapping on the widget icon, users can send their concerns through text messages.
After that, you got an inquiry message. You will receive a message on your WhatsApp messenger, where you may answer and keep your clients satisfied.
Benefits of WhatsApp CRM Integration
1. Easy Communication
You may connect directly with your clients. Thanks to the easy communication provided by WhatsApp CRM integration. It also allows you to access all of your discussions in a single location.
2. Pre Configured Message Templates
Pre made message templates are a good approach to send personalized messages to clients. Templates allow you to quickly send a booking confirmation or product update to an individual or a larger audience without any hassle.
3. Helpdesk Capability
The better the help desk functions, the more likely it is that a customer will be satisfied. This also aids in enhancing customer retention.
4. Keyword based Actions can be Automated
You may even automate your CRM activities depending on the keywords of your current and potential clients, streamlining your operations that save your time and money.
5. Send Notifications to the Team
Send an alert to your team as soon as you get a new inquiry or ticket, so they can take care of it right away. Also, let them know about any internal issues that have come up, so they can deal with them appropriately.
6. Enhance Customer Service
Send timely notifications on ticket creation and progress so clients know what’s going on without having to contact you numerous times.
Conclusion
Therefore, we can conclude that WhatsApp CRM integration is the ideal choice for all of your business needs. As it provides lots of functionality to start your business activities quickly.
WhatsApp CRM integration has opened up a new channel of communication for businesses of all sizes and types.
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